Terms of use and booking conditions

Last updated 29 October 2026

Estimates are indicative

Prices shown by the planner and on package pages are estimates built from rate cards and hotel tariffs checked in October 2026. A written quote from our desk for your exact dates is the only binding price. Zero Point, Katao and Nathula supplements are paid locally in cash unless your quote says otherwise.

Payment

No payment is needed for a quote or permit checklist. To confirm a booking we ask for an advance of 30% of the quoted total by UPI or bank transfer to the account named on the written quote; the balance is due 7 days before travel (or on arrival for bookings made inside 7 days). We never ask for payment to a personal number or wallet not named on the quote.

Cancellation and refunds

Counting from the first travel day, if you cancel:

• 30 days or more before: full refund of the advance less any hotel or permit fees already paid to third parties on your behalf.
• 15 to 29 days before: 50% of the advance refunded, less third-party fees already paid.
• Under 15 days before, or no-show: no refund of the advance; any balance paid is refunded less third-party fees.

If we cannot run a confirmed trip (vehicle, stay or guide unavailable) you receive a full refund or a replacement of equal value, your choice. Refunds are made to the paying account within 7 working days.

Weather, roads and force majeure

Landslides, snow, strikes and road or permit closures ordered by the authorities can change itineraries at short notice. We will offer the closest safe alternative at no extra planning charge. Where a leg is cancelled by the authorities and cannot be replaced, we refund the unused portion of that leg less third-party fees already paid.

Permits

Permits are issued by the Government of Sikkim and the Indian Army and may be refused, delayed or revoked for weather, security or documentation reasons outside our control. We file applications only against original Voter ID, Passport or Driving Licence details; Aadhaar and PAN are not accepted by the authorities. Travellers are responsible for carrying the originals.

Health and altitude

Altitude carries real medical risk. Follow the age and health guidance on this site and your doctor's advice, and tell us about heart, lung or pregnancy conditions before booking high-altitude legs. We may decline a leg on safety grounds and will refund it less third-party fees.

Liability

Ridge & River Sikkim acts as an agent for hotels, transport associations and permit authorities. To the extent permitted by Indian law we are not liable for losses arising from their actions or from weather, strikes or road closures. Nothing here limits liability for our own negligence. We recommend travel insurance that covers trip interruption and medical evacuation.

Content

Text on this site is ours. Photographs are used under their respective Creative Commons or public-domain licences, with credits on the photo credits page. Do not scrape or republish the directory data without permission.

Jurisdiction: courts of Gangtok, Sikkim. Consumer disputes may also be taken to the District Consumer Commission, Gangtok.